FAQs

About the Company
Who is ClearWater Solutions?

ClearWater Solutions is a privately held utility management company specializing in water, wastewater, and public works operations. Since 2007, we’ve partnered with clients across the Southeastern U.S. to deliver safe, sustainable infrastructure and top-tier operations.

What is ClearWater Solutions' mission?

Our company’s mission is to be the preferred provider for water, wastewater, and public works services through a commitment to safety, sustainability, stewardship, and shared success. Learn more about our values.

Where does ClearWater Solutions operate?

CWS provides services across eleven Southeastern states, including Alabama, Georgia, South Carolina, North Carolina, Florida, Tennessee, Kentucky, Mississippi, Louisiana, Missouri, and Arkansas. This geographical footprint ensures essential staff, equipment, and resources remain within close proximity of one another.

How can I learn more or request a proposal?

Visit our Contact Page for more information or a custom proposal for your community’s needs.

Leadership & Governance
Who is the CEO of ClearWater Solutions?

Paul Quentel was appointed CEO in February 2025. With 27 years in the water and wastewater industry, Paul brings strategic leadership and experience from roles at Q Management Advisors and Envirowaste Services Group.

What is the leadership structure of the company?

The executive team includes:

How does ClearWater Solutions’ leadership benefit clients?

Our leadership team combines decades of expertise in utility operations, system management, maintenance, planning and finance to ensure strategic, responsive, and cost-effective services for our clients. Meet the team.

Water & Wastewater Contract Operations
Why do municipalities outsource wastewater operations to CWS?

From staffing issues to regulatory compliance to day-to-day operations, we’re here to take the pressure off—so you can concentrate on other important matters of your business.

How does CWS ensure compliance and sustainability?

Our operations and compliance teams meticulously manage all sampling data, ensuring timely reporting, accurate documentation, and full compliance with regulatory requirements to support the client’s operational and environmental goals.

How does CWS resolve the more complex challenges of its systems?

CWS’s Strike Team ensures our solutions meet the highest operational standards. Composed of experienced utility professionals, the team leverages decades of expertise to improve efficiency through site visits, staff interviews, and process control reviews, providing actionable recommendations to field operations. Their role has expanded to enhance efficiency and cost savings without compromising performance.

Public Works Services
What public works services does ClearWater Solutions offer?

CWS manages stormwater maintenance, street repair, signage, parks and grounds upkeep, Right of Way maintenance, and fleet management. Learn more here.

Can ClearWater manage multiple departments under one contract?

CWS specializes in consolidated operations, maintenance, and management services that reduce costs and increase accountability.

How does CWS handle transitions in public works services?

We implement thorough onboarding, staff training, and continuity plans to ensure no lapse in services.

Capital Management Solutions
What is Capital Management Solutions?

The Capital Management Solutions (CMS) Division sets us apart as the only major utility contract operator in the Southeast offering in-house rehab and construction services for our clients. Learn more here.

Does the CMS Division offer a Master Services Agreement?

CWS offers Master Service Agreements to clients who wish to quickly initiate individual projects without having to renegotiate key contractual details time after time. These long-term contracts can include pre-negotiated terms including pricing, safety requirements, compliance standards, dispute resolutions, and liability provisions in an effort to improve efficiency and reduce legal complexities in utility infrastructure projects.

Water & Wastewater Utility FAQs:
Staffing, Compliance, Infrastructure & More
How can I solve staffing shortages at my utility?

ClearWater Solutions employs more than 420 water and wastewater professionals across the Southeast. Our scalable staffing model, robust recruitment efforts, and in-house operator training program ensure we meet your utility’s current and future staffing needs.

What can I do to avoid regulatory fines or permit violations?

Our experienced compliance team understands the complexities of federal, state, and local water and wastewater regulations. We manage routine monitoring, sampling, and reporting to keep your system in compliance and help you avoid costly fines. Many of our clients boast long streaks of 100% permit compliance.

How do I manage aging water or wastewater infrastructure?

Our multidisciplinary teams—licensed operators, electricians, fabricators, and construction specialists—are equipped to assess, repair, and maintain critical infrastructure. Our operations and maintenance services support proactive planning and long-term maintenance.

How does CWS handle unplanned downtime or emergency repairs?

ClearWater Solutions offers 24/7 emergency response and preventative maintenance programs to keep your system running smoothly and avoid costly disruptions.

How can I keep up with new utility technologies and smart water solutions?

We help utilities implement smart water technologies, including remote monitoring, automated controls, and real-time data analytics. As part of our comprehensive service offerings, we integrate innovative tools that increase efficiency and responsiveness.

What are my options for biosolids or sludge management?

ClearWater Solutions delivers environmentally responsible solutions for sludge handling, treatment, and disposal. These services are part of our broader commitment to sustainable operations and maintenance.

How can I reduce operational costs without sacrificing performance?

From optimizing chemical usage to improving energy efficiency, ClearWater Solutions identifies cost-saving opportunities without sacrificing service quality or regulatory compliance.

Community Involvement & Industry Engagement
How does CWS give back to the community?

CWS is committed to giving back to the communities in which we serve whenever possible – through shopping at local businesses, volunteer service, professional memberships, athletic team sponsorships, community affiliations, senior scholarship awards, etc.

Does ClearWater Solutions offer scholarships or student support?

In 2025, CWS awarded $10,000 in scholarships to local high school seniors who not only excelled in the classroom but outside of it as well. Since 2019, CWS has awarded a total of $73,000 in scholarships.

Client Success & Recognition
How do clients rate ClearWater Solutions' services?

Municipal partners frequently praise CWS for high-quality service, responsiveness, and strong regulatory performance. Check out this example.

Does CWS host site visits or tours for municipal leaders?

We frequently host tours that showcase operations and facilities. Learn more here.

ClearWater Solutions Job Opportunities
Does ClearWater Solutions offer career opportunities?

ClearWater Solutions always seeks dedicated professionals to join our growing team. We offer careers in water and wastewater operations, public works, administration, and more. View current job openings.

What types of positions are available?

Job openings range from entry-level field technicians to licensed plant operators, project managers, and administrative roles. Our team includes professionals who are passionate about delivering essential services to communities. Learn more about our water industry job positions.

Where can I find current job openings?

Visit our Careers Page to view available positions and apply online. Job postings are updated regularly as new opportunities become available.

What is the culture like at ClearWater Solutions?

Our culture is built on teamwork, integrity, safety, and shared success. We invest significantly in employee development and provide a supportive environment for professional growth.

Does CWS offer training or certification support?

CWS encourages continued education and professional licensing. We support employees in obtaining necessary certifications and offer on-the-job training to help them advance their careers.