FAQs

What are the contract terms available?

CWS offers one to 20-year operation and maintenance contracts. Most contracts are three to five years — with 10-year contracts becoming the norm — and are based on cost to operate and maintain, plus a percentage of profit margin. Longer contracts will reduce cost for clients including such factors as start-up cost, capital development cost, computers, software, and equipment. The contract will be signed by CWS and the client once an agreement is reached on the terms.

Who is responsible for compliance?

CWS will assume responsibility for meeting all compliance requirements, unless the client does not make recommended operational changes or equipment and/or repairs. With our flexible contract terms, you can rest assured you will always get the best options for your project.

Who will interact with the client?

CWS will provide a project manager to facilitate projects and interaction with the client. However, our experienced management team is accessible at all times. We will attend council and/or board meetings and provide operations, maintenance, financial reports and capital improvement plans.

Who is responsible for liability?

We assume employee, compliance and safety liability. Client is responsible if recommendations are made and not acted upon.

Insurance — who provides?

We will provide liability, employee and vehicle insurance. Client will maintain insurance for assets.

Who provides the equipment and vehicles?

Once our team is able to evaluate the existing inventory of equipment and vehicles, we will discuss the options with our client. It is important that our projects are equipped sufficiently to conduct the business at hand. Typically, our clients provide existing equipment/vehicles for use and CWS will provide additional equipment and vehicles as necessary.

What happens to existing employees?

We retain all current employees, contingent on the successful passing of a drug test and physical. Employees will have opportunities for growth and advancement within the organization. They will be offered a benefits package that is not only comparable to what they currently receive, but will often exceed their existing plan.

How will CWS save us money?

With many years of experience behind us, our team has the insight into cost effective solutions for various needs. Once our team analyzes the many factors of your system, we can recommend ways to optimize power and chemicals, streamline employee responsibilities, and share resources — without compromising the effectiveness or your system or the satisfaction of your customers.

Why should you choose CWS?

We are an American, employee-owned company whose experience and expertise are second to none and we bring a different approach and perspective to our clients. We pay attention to the detail of our client’s priorities and needs. CWS works hard to develop long lasting relationships with our clients. We feel that the client’s input is the key to our success and we listen to their specific needs before developing any strategic plan of action.

Ray Gibson

CITY OF FAYETTEVILLE, GA
With your oversight, the City’s water and sewer operations have greatly improved. CWS clearly understands the needs of the City, its operations, and our desire to provide a first-class interaction with the citizens of Fayetteville. Your organized approach and effective communication allow for key decision-making in providing cost-effective solutions required on all water and sewer-related projects. I greatly appreciate your team’s attention to detail and quality and look forward to our continued partnership.

Bobby Marr

CITY OF ST. MARYS, GA
The knowledge, dedication and professionalism of the Clearwater Solutions personnel has turned our plant operations around completely since they were hired by the City. They have taken our wastewater treatment plant from chronic monthly violations to violation free for the past several months! It truly feels like a partnership instead of just another contracted service.

Ramona Morgan

CITY OF GAUTIER, MS
Clear Water Solutions and their team of qualified professionals go above and beyond the call of duty when it comes to the water and sewer needs of the City of Gautier and its residents. Clear Water works quickly and diligently in response to any water or sewer issue in the City. Clear Water Solutions has provided a high quality service in a professional manner to city staff and the citizens of Gautier.

MAYOR PATTIE DENISON

TOWN OF WALLS, MS
CWS, Mark Pressgrove, and his team of professionals always go above and beyond the call of duty when it comes to the needs of the Town of Walls’ sewer system and our residents. CWS is always quick in response to our sewer issues and determining the problem in a swift manner saving the Town time and money. I wouldn’t hesitate to recommend their services to anyone.

SRIKANTH YAMALA

HALL COUNTY GOVERNMENT, GA
ClearWater Solutions, LLC has gone above and beyond in operating and maintenance of the Hall County sewer system of 0.75 MGD plant, 19 pump stations and over 350,000 LF of mains. They have provided a high quality of customer service to both Hall County staff and its citizens. I strongly recommend them for anyone who’s looking to hire an outstanding O&M company.